Exchange & Returns

Your Satisfaction, Our Devotion

At Reynor, every timepiece is more than a creation — it is a reflection of our values: precision, patience, and purpose. We hold ourselves to the highest standards of craftsmanship, ensuring that each watch embodies the quiet elegance and reliability our name stands for.

If your experience with Reynor falls short of exceptional, we invite you to reach out. Your satisfaction is not a formality to us — it is the essence of our work, and every inquiry is met with the same care and respect as the watches we craft.

Because at Reynor, we don’t just make watches.
We build trust — one moment at a time.

A Considered Approach

At Reynor, every timepiece is made with purpose — a result of careful craftsmanship and personal attention. However, should you wish to return your watch, we ask that it be done within a respectful timeframe and with the same care we put into its creation.

Timeframe:
You may request a return within 14 days of receiving your order. After this period, we are unable to accommodate returns or exchanges, as each piece is crafted and prepared with individual precision.

Cancellations:
Because we begin processing each order immediately to ensure timely fulfillment, order cancellations cannot be accepted once your purchase has been confirmed.

Condition:
To qualify for a return, your timepiece must remain unworn and in its original condition, accompanied by all original packaging, documentation, and accessories. Watches showing signs of wear, alteration, or damage will not be eligible for return.

At Reynor, every detail matters — from creation to return — and we strive to ensure that each step reflects the integrity of our craft.

Return Address

Company: Red Forest Trading Inc
Address: 647 Supreme Dr, Bensenville, IL 60106
Recipient: JIAZHUO TECH – RETURN

How to Return

A Simple, Secure Process

If you wish to return your Reynor timepiece, please follow the steps below to ensure a smooth and secure process:

Contact Us:
Email service@reynorwatches.com with your order number and a brief explanation of your reason for return.
Confirmation & Instructions:
Our team will review your request and provide detailed return instructions, including the proper shipping guidelines.
Repack with Care:
Place the watch securely in its original packaging, ensuring all accessories and documents are included.
Ship to Our Return Address:
Send your parcel to the return address provided above. We recommend using a tracked and insured shipping service to ensure safe delivery.
Inspection & Notification:
Once your return is received, our specialists will inspect the watch to confirm it meets the return criteria. You’ll receive an email update regarding the approval or status of your refund.

Please note:

Return shipping costs are not covered by Reynor.
All returns must be directed to our designated fulfillment center.
Items sent without prior authorization may not be processed.

At Reynor, we approach each return with the same integrity and precision that define our craftsmanship — ensuring fairness, respect, and care in every step.

A Process of Care and Clarity

Once your return reaches our atelier, it undergoes a thorough inspection to ensure it meets our return standards. After review, you will receive an email confirming whether your refund has been approved or declined, based on the condition and completeness of the returned piece.

If your refund is approved, it will be processed to your original method of payment. Please allow 7–10 business days for the amount to appear in your account, as processing times may vary depending on your payment provider.

At Reynor, every stage of our service — from creation to resolution — reflects the same commitment to honesty and excellence that defines our craftsmanship.

Late or Missing Refunds

Patience, with Assurance

If your refund has not yet appeared, please take a moment to follow these steps:

Verify your bank account or payment statement once more.
Contact your credit card provider, as posting times can vary.
Consult your bank to confirm the transaction is not still processing.

If you have completed these steps and still have not received your refund, please contact us at service@reynorwatches.com, and we will personally review the matter to ensure it is resolved promptly.

At Reynor, we understand that trust is built through transparency — and we honor that trust with every interaction.

When Excellence Requires Attention

At Reynor, each watch is meticulously crafted and carefully inspected before it leaves our hands. However, in the rare event that your timepiece arrives damaged or defective, we are committed to making it right.

If you wish to exchange your watch for the same model, please contact us at support@reynorwatches.com with your order details and a brief description — including photos, if applicable. Our team will personally guide you through the exchange or repair process with the care and precision you expect from Reynor.

Every resolution is handled with the same dedication that defines our craft — ensuring that the beauty and integrity of your timepiece are never compromised.